CANCEL AND RETURN POLICY

Grocers Hub online store is professionally run groceries store thus maintains skillful operations. Customers are of paramount value to us so we have favorable rules as customer centric solutions. We ensure consumers are to be benefitted with utmost satisfaction level. Our Cancel & Returns Policy is of global standard to ease for the consumers to rely on us for memorable ecommerce experience.

Here are our Cancel & Returns policies to guide the esteemed customers to shop with confidence:

TIME FRAME DURING WHICH PRODUCTS CAN BE RETURNED

We have preconditions for products returns. In case of fresh vegetables or fruits, returns must be initiated in mere couple of hours upon received to avoid they don’t perish. While for grocery stuffs or unperishable items, returning is possible within 24-72 hours.

HOW TO GO FOR ORDER CANCELATION AND UPDATES?

Orders can be cancelled anytime but before the delivery processed. Once cancelled and confirmed at Grocers Hub, order is reviewed by our end. It might take little more time for settlement in order cancelation for which deliverable stuffs had already been readied. Usually we begin fast refunds within 2-3 working days.

HOW FUNDS ARE REFUNDED? CREDITED OR REPLACEMENT SUGGESTED

Refunds are processed in the same channel of payment gateway that was used to make payment while placing an order. If customers email or call with an advice for replacement, then that is also done. The difference amount is settled through further communication.

ARE THERE DIFFERENT POLICIES FOR REFUNDS FOR WEBSITE & APP PURCHASES?

As such there is no difference in refunds policies for different order procedures. We initiate refunds at the earliest once orders are cancelled, for faster refunding.

WHO PAYS FOR SHIPPING TO RETURN THE PRODUCTS?

We indeed want to hear from our customers what caused them to return the stuffs. Our efforts are to provide best service to customers thus want to know what were the reasons which propelled customers to take such steps. We do introspection on that case and initiate refunds. Our team reaches to customers to collect the stuffs so they aren’t charged anything. We definitely seek valuable feedback from them to ensure better customer service experience in future.

CAN CANCELLATION BE PROCESSED ONCE STUFFS ARE DELIVERED?

We at Grocers Hub discourage this practice. The stuffs once shipped for delivery mean that order is already processed so time for cancellation ends. Of course, we value the concerns of our esteemed customers so do we remain open to either replace or return the stuffs thereafter.

HOW TO CANCEL AN ORDER?

Customers can either visit Grocers Hub Site to process instant cancellation before the selected products are collected and readied for delivery or call us to get it done immediately. One may even drop an email and call us consequently.

We at Grocers Hub online store ensure customers avail best shopping experience. Our aim is to make your shopping as much momentous as the cancellation of orders due to certain reasons. We are keen to offer you best after sales service so do process cancellation request fastest possible for refunds. Our motive is to give best solutions to customers while they shop and also to resolve their concerns.